Customer Service Representative - Digital Color Department

ARC Document Solutions•Seattle, WA

18d•$22 - $25•Onsite

About The Position

ARC Document Solutions is a global leader in digital printing and technology services. They are searching for a Customer Service Representative to join their Seattle Print Shop team. The successful candidate will enjoy working in a print environment while building relationships with clients. The Customer Service Representative will coordinate with clients to create clear order instructions for production associates to process and print to create the desired products. ARC offers a look into 'Life At ARC' on their careers page.

Requirements

Communicate Effectively with Clients and Team Members.
Ability to effectively promote the products and services of the company.
Thorough knowledge of materials and equipment utilized in the duplicating/print process.
Experience in a printing, finishing and/or customer service position.
Ability to quickly learn new software and procedures.
Time management skills in a fast paced on demand environment.
Able to multi-task while maintaining quality and accuracy.
Excellent customer service skills.
Attention to detail, an eye for color, and a positive attitude.

Nice To Haves

Knowledge of the printing industry - specifically Color, Signage, Bindery, and Finishing is a plus.

Responsibilities

Greet Clients in a Friendly Manner as they Enter the Facility
Process In-Person, Phone, Email, Electronic, and Hard Copy Work Orders
Make suggestions regarding paper, binding, and other finishing options to meet customer needs.
Assist with Quoting and Billing Print Projects using MFG Software
E-mail and/or Call Clients with Questions Regarding Orders when Appropriate
Assist Clients in Proof Review & Approval
Inform Customers of Unit Prices, Shipping/Delivery Dates, Delays, etc.
Follow-up with Clients in Order to Keep them Informed of the Status of their Projects
Refer Questions Regarding Jobs in Progress to the Appropriate Production Manager or Associate
Ensure Will Call or Delivery Times are Reasonable and Fit into Production Schedules
Work Together with Drivers and Courier Services to Schedule Deliveries
Pack and Ship Finished Orders via FedEx, UPS, or USPS
Maintain Office Supplies and Packaging Inventory
Sell Add-ons and New Services/Merchandise to Clients
Participate in Training Modules to Update Customer Service Skills, Technical Skills and Print Knowledge
Perform other Tasks as Assigned