Customer Service Representative
YOUNGWILLIAMS INC•NE - Wausa, Wausa, NE, US, NE
•Onsite
About The Position
One of the nation's largest and most trusted providers of child support services is seeking self-motivated, team players who are committed to providing positive outcomes for the children and the families we serve. The Customer Service Representative will possess exemplary customer service skills and a positive attitude while being goal and detail-oriented. If you have the ability to speak clearly, with regular and timely attendance, while ensuring all State, Federal and contractual guidelines are met, this is the job for you!
Requirements
- Ability to find, read, interpret and document information from multiple sources including state and/or company systems
- Ability to type a minimum of 25 wpm
- Ability to sit for extended periods of time
Nice To Haves
- Call center experience preferred
Responsibilities
- Must be able to multi-task between various responsibilities
- Provide friendly, accurate and complete information to customers
- Respond to requests and resolve customer concerns as they arise
- Must be able to make hard decisions and handle stressful situations while deescalating difficult callers
- Must be able to meet deadlines with a high level of professionalism and confidentiality
Benefits
- Paid Holidays
- Paid Time Off
- Paid Training
- Benefits Package available
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
