Customer Service Representative

Price Industries Limited • Winnipeg, MB

15d

About The Position

The Customer Service Representative ensures customer needs are met through a range of front-facing duties, including communication via phone, email, and in person. The role focuses on project coordination, aftermarket service, and overall customer support. This position supports both new and existing customers and works collaboratively with internal teams to resolve concerns throughout the project lifecycle, while always maintaining a high level of professionalism.

Requirements

• High School Diploma or equivalent required; post-secondary education in business, communications, or a related field is considered an asset.
• Minimum of 3 years experience in a customer service role
• Demonstrated commitment to delivering high-quality customer service
• Strong written and verbal communication skills
• Proven ability to build and maintain professional relationships
• Ability to remain composed and professional in challenging situations
• Strong organizational skills with the ability to manage multiple priorities
• Ability to perform effectively in a fast-paced environment
• Proficiency in computer systems and reporting tools

Nice To Haves

• post-secondary education in business, communications, or a related field is considered an asset.
• Experience with project coordination and related tools is considered an asset

Responsibilities

• Respond to customer inquiries within 24 hours, ensuring timely and effective communication
• Manage incoming calls and emails related to product issues, service inquiries, billing, and general concerns
• Gather and document relevant information to support effective issue resolution and follow-up
• Coordinate with internal departments including Engineering, Operations, Service, and Sales to address customer needs
• Provide accurate and complete information using appropriate systems and tools
• Resolve customer concerns by identifying root causes, determining appropriate solutions, coordinating corrective actions, and ensuring follow-up
• Escalate complex or unresolved issues as required
• Maintain detailed and accurate records of all customer interactions
• Share relevant information with appropriate stakeholders to support continuous improvement
• Provide feedback to enhance the efficiency of customer service processes
• Maintain up-to-date knowledge of products and services
• Maintain a professional, courteous, and customer-focused approach in all interactions

Benefits

• Health and Dental - Employees and their families enjoy paid benefits covering an extensive list of medical and dental expenses and services.
• Telus Health Virtual Care - All employees and their families have free access to top medical professionals when they need advice or a second opinion.
• PocketPills – You and your family will have free access to Canada’s first Digital Pharmacy, PocketPills enables you to call, text or email the pharmacy care team from wherever you are. You will enjoy free delivery of your prescriptions and vitamins straight to your home.
• Employee and Family Assistance Program (EFAP) - You and your family will have free access to consultation and support for your mental, emotional and financial well-being
• Life and Disability - You will be provided with life insurance in a multiple of your salary with an option to purchase additional coverage.
• Pension Matching Program - Invest in your future with each pay cheque through our Defined Contribution Pension Plan and we will match your contribution (up to 3% of your salary).
• Gym Subsidy Program - Employees are eligible for a gym membership reimbursement of up to $300 per year, this includes Fitness related App’s.
• Personal and Professional Development - We are committed to helping you reach your potential through training and education.
• Community Involvement - Generously supporting health, charities, youth, and education opportunities is our passion, and you’re invited to be a part of that.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees