Customer Service Representative

SunSource • Charlotte, NC

14d • Onsite

About The Position

Paragon Technologies, a SunSource company, specializes in providing world-class service, repair and re-manufacturing in the areas of electronics, hydraulics, robotics, servos and mechanical components for various industries. This role aims to maximize customer satisfaction and contribution margins by consistently and accurately processing orders, requests for price and delivery information, returns, order status, order expedites, and product literature. The position also requires the ability to orchestrate internal resources to meet customer needs.

Requirements

• Two years of industrial repair and/or industrial distribution experience.
• 2+ years of customer service experience in a manufacturing or distribution environment.
• Proficient with software programs relating to the customer service position, including Microsoft Excel, Microsoft Word, E-mail and vendor pricing programs.
• Strong verbal and written communication skills.
• Strong problem-solving skills.

Responsibilities

• Process inbound customer calls regarding order status, pricing, product availability, and delivery schedules.
• Develop knowledge of assigned customers, including a basic understanding of the buying process for OEM and MRO customer bases.
• Demonstrate a basic understanding of SunSource's customer procedures and tools to process orders, quotes, and returns.
• Navigate the pricing system, interpret pricing structures, and utilize internal support systems.
• Orchestrate resources to meet customer needs, including technical support, warehousing, finance, service and fabrication centers, and purchasing.
• Demonstrate basic knowledge of SunSource technology and service offerings.
• Identify incremental selling opportunities within current customers from existing orders.
• Communicate and work with outside sales to win new business.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed