Customer Service
About The Position
This role is the connection between our company and the customers we serve- answering questions, resolving issues, and providing guidance on billing, payments, service requests, and more. You'll also help customers navigate difficult situations, including credit challenges, all while using your communication skills and attention to detail to deliver a positive experience. Customer centricity will be your focus as you handle interactions from customers Listen and understand customers' needs; provide on the spot solutions in a thoughtful & courteous manner. Operate according to performance standards, regulatory requirements and expectations to ensure customer service quality and effectiveness. Learn and use customer information system, and other applications daily. Assist customers with credit difficulties, termination of service notices and possible gas-related emergencies. Perform related administrative tasks, as the need arises. Live to the company Values of Safety, Integrity, Respect, Inclusion and High Performance. You will help ensure the continued delivery of safe, reliable, and cost-effective energy to our customers.
Requirements
- Three or more years of customer contact experience
- Understanding of our intent to be the first-choice of Customers, needs of the business and the related Customer Care Operations need to achieve that intent.
- Bilingual English/Spanish
- A basic understanding of billing, rates, credit, energy usage, and customer accounts.
- Demonstrate the ability to de-escalate a call with irate and difficult customers.
- Resolve basic routine issues.
- Work varying shifts, nights, weekends and during emergency situations.
Responsibilities
- Customer centricity will be your focus as you handle interactions from customers
- Listen and understand customers' needs; provide on the spot solutions in a thoughtful & courteous manner.
- Operate according to performance standards, regulatory requirements and expectations to ensure customer service quality and effectiveness.
- Learn and use customer information system, and other applications daily.
- Assist customers with credit difficulties, termination of service notices and possible gas-related emergencies.
- Perform related administrative tasks, as the need arises.
- Live to the company Values of Safety, Integrity, Respect, Inclusion and High Performance.
- Help ensure the continued delivery of safe, reliable, and cost-effective energy to our customers.
Benefits
- Comprehensive Health and Income Protection Benefits
- 401(k) Savings Plan
- Paid Vacations for Qualifying Positions
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
