Customer Service Representative - Kansas City, KS

Acorn Stairlifts, Inc.• US,

18h•Onsite

About The Position

The Customer Service Representative serves as a key customer-facing representative responsible for delivering an exceptional showroom experience. This role engages walk-in customers, manages inbound and outbound communications, schedules in-home consultations, and supports overall showroom operations. The Customer Service Representative is customer-focused, results-driven, and capable of balancing sales support with administrative responsibilities.

Requirements

Works with integrity and ethically; supports organization’s culture, goals, and values
Proficiency with basic technology, including personal computers.
Strong interpersonal and communication skills (verbal & written).
Ability to learn product knowledge and sales processes quickly.
Professional appearance and adherence to business casual dress standards.
Willingness to be coached and continuously improve performance.
High school diploma or GED required.

Nice To Haves

1–3 years of experience in retail, sales, customer service, or a related field preferred.
Equivalent combination of education and experience will be considered.

Responsibilities

Greet and assist walk-in customers, providing product demonstrations and guidance tailored to customer needs.
Schedule in-home consultations for prospective customers generated through showroom traffic and outbound outreach.
Conduct outbound calls to assigned leads to generate and confirm appointments.
Support local marketing efforts by participating in networking events, trade shows, and promotional activities, as needed.
Assist with the execution of marketing campaigns and initiatives.
Maintain showroom presentation, cleanliness, and product readiness.
Accurately document customer interactions, appointments, and activities within the company’s CRM/database system.
Support management with administrative and operational tasks as required.
Adhere to all company policies, procedures, and safety standards.
Perform other duties as assigned to support business objectives.