Customer Service Representative

SBM Management Services•San Diego, CA

16d•Onsite

About The Position

The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned. This role involves performing janitorial duties, operating cleaning equipment, and maintaining the upkeep of assigned areas. The position requires compliance with safety rules, policies, and procedures, and the ability to work professionally with team members and supervisors. Understanding customer service and satisfaction is key, and the ability to drive to various work locations may be necessary.

Requirements

Ability to perform each essential duty satisfactorily.
Ability to lift and/or move up to 35 pounds.
Bilingual a plus
Ability to read and interpret instructions, procedures, manuals, and other documents
Strong verbal and written communication skills.
Knowledge of cleaning methods and equipment and willing to share with team.
Knowledge of the upkeep and care of the cleaning equipment.
Knowledge of cleaning compounds and chemicals, and their safe, efficient use.
Completed all safety and task training certification.
May be required to be forklift certified.
Employees required to drive as part of their job duties must maintain an acceptable Motor Vehicle Record (MVR) and meet company driving eligibility requirements.

Nice To Haves

3-6 months training or experience preferred
A valid driver's license may be required for this position based on business needs.

Responsibilities

Perform janitorial duties
Perform all duties listed on the daily schedule
Operate motorized cleaning equipment
Maintain daily upkeep of assigned area
Report incidents and hazardous conditions to supervisor
Comply with safety rules, policies, and procedures
Perform work assignments in a team with other employees
Perform repetitive tasks
Maintain clean work area
Follow all protocols, company procedures, policies, and rules
Take direction and respond to supervision
Talk with lead, supervisor, co-workers, managers, and customers in a professional manner
Fill in during staff shortage
Support shift lead in completing punch-list items
Use proper personal protective equipment
Present a professional appearance and conduct
Understand customer service and satisfaction
The ability to drive to various work locations, customer sites, or company facilities may be necessary to perform the essential functions of this position.
Understand reporting systems, and of the environment