Customer Service Representative

Cynet Systems•Silver Spring, MD

16h•Onsite

About The Position

The Customer Service Representative will act as a representative of the organization to provide top quality service to customers. This role involves performing repetitive duties requiring analysis and the use of individual judgment. Responsibilities include answering phone calls, taking new orders, processing redo requests, answering technical questions, providing price quotes, researching frame mix-ups, searching for lost frames, tracking lost shipments, responding to text messages, completing and sending notification cards, coordinating with other laboratories, making follow-up calls, creating shipping labels, adding jobs to the communication board, and performing data entry.

Requirements

Ability to handle inbound and outbound calls and emails.
Proficiency in using technology systems.
Ability to troubleshoot problem jobs and generate reports.
Ability to follow through on customer inquiries.
Retention and acquisition of industry and position required knowledge.
Regular and prompt attendance.
Availability for overtime as needed.
Customer Service skills.
Inbound/Outbound Calls skills.
Troubleshooting skills.
Report Generation skills.
Data Entry skills.
Shipping Logistics skills.
Technical Support skills.
Strong verbal and written communication skills.

Responsibilities

Act as a representative of the organization to provide top quality service to customers.
Perform repetitive duties requiring analysis and use of individual judgment.
Answer phone calls and take new orders.
Process redo requests.
Answer technical questions and provide price quotes.
Research frame mix-ups and search for lost frames.
Track lost shipments via consolidated carriers and UPS.
Respond to text messages on communication platforms throughout the day.
Complete and send notification cards for multiple accounts.
Contact accounts via call or text to inform them of job breakages and potential delays.
Coordinate with other laboratories to research late jobs and provide estimated times of arrival to accounts.
Make follow-up calls to accounts with requested information.
Create shipping labels.
Add jobs to the communication board.
Perform data entry to modify jobs at the request of accounts.