Customer Service Representative

TEKsystems • Plymouth Charter Township, MI

14d • Onsite

About The Position

We are looking for a Customer Service Representative to work in a high‑volume inbound call center supporting patients, providers, and internal teams. This position is 100% onsite in Plymouth, Michigan. Candidates must be able to reliably commute.

Requirements

• 1 year of high‑volume call center experience within the past 2–3 years
• Typing minimum 30 WPM
• Strong computer navigation skills
• Ability to multitask across multiple systems
• Strong attention to detail
• Excellent communication and listening skills
• Professional, patient, and empathetic demeanor
• Reliable, consistent attendance
• Must be available 7 days a week between 5:00 AM – 10:00 PM
• You will receive a set schedule within those hours after training (example: 8am-5pm Tuesday-Saturday)
• Mandatory overtime during January and February

Responsibilities

• Handle inbound calls (50–100+ per day depending on complexity)
• Make occasional follow‑up outbound calls
• Answer questions related to prior authorization, general inquiries, and confidential medical information
• Deliver exceptional service with empathy and professionalism
• Accurately enter and update detailed information
• Use multiple software systems to track and document calls
• Maintain confidentiality and follow HIPAA requirements
• Quality and accuracy metrics will be key performance measures

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed