Customer Service Representative

Waste Connections•Elgin, IL

11h

About The Position

Waste Connections is a leading integrated waste services company providing solid waste collection, disposal, transfer, and recycling services across the U.S. and Canada. We take pride in being a different kind of company with a culture built on trust, empowerment, and community impact. Our team members are self‑directed, solutions‑oriented, and committed to making a positive difference every day—both in their careers and in the communities we serve. If you’re looking for a customer service role with stability, growth, purpose, and a supportive culture, this is the place for you. About the Customer Service Representative Role As a Customer Service Representative (CSR) at Waste Connections, you’ll play a critical role in supporting our customers and ensuring safety and service excellence for our drivers and our communities.

Requirements

2+ years of high‑volume customer service experience
Proficiency with Microsoft Word, Excel, and Outlook
Strong verbal and written communication skills
A proactive mindset and dedication to customer satisfaction
Ability to problem‑solve and work in a fast‑paced environment

Nice To Haves

Bilingual in Spanish and English is a plus

Responsibilities

Handle a high volume of incoming customer calls with professionalism and accuracy.
Process customer requests including new service setup, service changes, and service discontinuations.
Accept customer payments and assist with billing questions or account updates.
Collaborate with internal teams and customers to determine service needs and resolve issues.
Provide safe, cost‑effective, environmentally responsible solutions to customer service concerns.