Customer Service Representative

Beacon Broadband • Brookings, OR

16d • Onsite

About The Position

Beacon Broadband is seeking a professional, dependable, and customer-focused individual to join our team in Brookings on a temporary part-time basis. We are looking for someone who is punctual, works well in a team environment, and enjoys helping customers. This position serves as a primary point of contact for customers, providing exceptional service and support both in person and over the phone. This role requires strong communication skills, attention to detail, and the ability to handle a variety of customer service and billing-related tasks with professionalism and compassion.

Requirements

• Excellent customer service and communication skills.
• Professional and reliable attendance.
• Strong organizational and problem-solving abilities.
• Ability to work effectively both independently and as part of a team.
• Basic computer and cash-handling skills preferred.

Nice To Haves

• Previous customer service, retail, administrative, or telecommunications experience is a plus, but not required.
• Professional and positive attitude
• Dependable and punctual
• Compassionate and customer-focused
• Strong attention to detail
• Team-oriented mindset

Responsibilities

• Provide in-person and telephone customer support.
• Interact with customers and others in a courteous, tactful, professional, and compassionate manner.
• Use effective problem-solving and communication skills to answer questions regarding billing, internet, voice, and video services, billing errors, company policies, and procedures.
• Assist new customers with obtaining Beacon Broadband services by providing information and education about available products and services.
• Prepare service orders for connects, disconnects, transfers, service changes, and trouble reports, and assign work to appropriate personnel.
• Receive and process customer payments, fees, and other transactions.
• Collect delinquent accounts with empathy and professionalism.
• Balance cash and reconcile transactions daily according to established procedures.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed