Customer Service Representative

American Excelsior Company • Sheboygan, WI

36d • $22 - $25 • Onsite

About The Position

Provides front-line customer service by handling high volumes of calls, resolving billing and product inquiries, and addressing customer concerns. Supports daily office, clerical, and HR operations, including order processing, payroll assistance, and administrative tasks. Works with customers and internal teams to ensure accurate information, timely follow-up, and effective problem resolution.

Requirements

• High school diploma or general education degree; or three years’ related experience and/or training; or equivalent combination of education and experience.
• Working knowledge of Microsoft Outlook, Excel, and Word.

Nice To Haves

• SyteLine or SalesForce software experience is beneficial.

Responsibilities

• Greets customers warmly and determine problem or reason for calling.
• Answers large amounts of incoming calls regarding products, billing issues, product problems, and general client concerns.
• Assists Office Manager in the daily clerical and Human Resources operations including but not limited to orders/return/credit/invoice/scheduling entry, shipping and receiving, mailing, scanning, and other correspondence, payroll, employee change request forms, benefits questions, performance reviews, and other HR related tasks.
• Helps to resolve customer complaints by gathering information, records and performing needed follow up actions.
• Examines records such as bills, computer printouts, bills of lading, and related correspondence, and converses with customer and other company personnel such as billing, credit, sales, service, or shipping, to obtain facts regarding customer questions or complaints.
• Confers with other supervisory or managerial personnel to recommend changes to avoid recurring customer complaints.
• Notifies customer and designated personnel of account status, adjustments and recommendations such as exchange of merchandise, refund of money, credit of customer’s account, or adjustment of customer’s bill.
• Other duties as assigned.

Benefits

• Competitive PTO
• 401(k) Match
• Health, Life, Dental, and Vision insurance
• Flexible Spending Account
• Employee Assistance Program
• Referral Program
• On-the-job training
• Opportunities for advancement
• Employee Discount Program
• Employee Education Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees