Customer Service Representative - IMMEDIATE HIRE
About The Position
We are seeking dedicated and customer-focused professionals to join a high-volume healthcare call center team. This role is responsible for assisting members, beneficiaries, and customers with inquiries related to healthcare benefits, pension plans, disability programs, and other financial-related services. Successful candidates will be comfortable handling a large volume of inbound calls while providing exceptional customer service and accurately documenting interactions. This is an excellent opportunity to join an organization known for its employee retention, supportive culture, comprehensive benefits upon permanent hire, and strong commitment to employee engagement.
Requirements
- 1-3 years of healthcare call center experience
- Experience working in a high-volume call center environment
- Ability to handle large call volumes while maintaining quality and productivity standards
- Strong data entry and multitasking skills
- High School Diploma or GED
- Excellent verbal communication and customer service skills
- Flexibility to work an 11:00 AM to 8:00 PM shift after training
- Willingness to work occasional Saturdays as business needs require
Nice To Haves
- Customer support experience
- Medical customer service experience
- Healthcare customer service experience
- Experience working with healthcare benefits, insurance, disability, or pension-related inquiries
Responsibilities
- Handle a high volume of inbound customer service calls, averaging 100-150 calls per day.
- Provide accurate information regarding healthcare plans, pension plans, disability benefits, and related services.
- Answer and direct incoming calls in a high-volume call center environment.
- Deliver exceptional customer service while following established scripts and procedures.
- Accurately document customer interactions and update records in internal databases while on calls.
- Research customer inquiries and provide timely, professional resolutions.
- Maintain confidentiality and compliance when handling sensitive customer information.
- Perform data entry and clerical support tasks as assigned.
- Demonstrate professionalism, empathy, and strong communication skills in every interaction.
Benefits
- Union pension benefits
- Comprehensive healthcare benefits
- Salary increases and advancement opportunities
- Paid vacation time
- Employee bonuses
- Weekly employee celebrations and recognition events
- Company-sponsored charitable and community involvement opportunities
- Customer Service Week celebrations featuring catered lunches, games, and team-building activities
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
