Customer Service Representative

Apria Healthcare•Denver, CO

3d•$23

About The Position

At Accendra Health, the Customer Service Representative helps make healthcare easier by supporting access to essential products and services through its Apria and Byram Healthcare brands. The representative delivers a positive patient service experience by educating patients on products and services, listening to concerns, resolving issues, and placing supply orders in a high-volume inbound call center. The role handles patient and healthcare professional inquiries, processes orders through fax and electronic platforms, and makes outbound calls to patients and referral sources as needed. The representative uses available tools and product knowledge of Byram therapies to support patients, communicates with teammates and healthcare professionals, and consistently meets required performance indicators. The anticipated salary range begins at $23; no upper amount or pay period is specified.

Requirements

High school diploma or equivalent required.
1–2 years of customer service experience required.
Excellent written and verbal communication skills.
Proficiency with MS Office and the ability to navigate multiple platforms.
Ability to learn the company’s brand products and therapies.
Strong customer service skills and the ability to resolve patient concerns.
Demonstrated soft skills to enhance the patient experience.

Nice To Haves

Call center experience preferred.

Responsibilities

Receive inbound calls from patients and healthcare professionals.
Review and process orders via fax and electronic platforms.
Make outbound calls to patients and referrals as needed.
Use tools and resources to assist with order entry.
Use full product knowledge of Byram therapies to service patients.
Communicate effectively with patients, teammates, healthcare professionals, and the sales team.
Consistently meet required Key Performance Indicators (KPIs).
Perform other duties as required.