Customer Service Representative (WIC - Houston County)

Georgia Department of Revenue•128 - Houston County Health Department, TX

11d•Onsite

About The Position

The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters. As a member of the Georgia Department of Public Health team, you will join a passionate group of individuals who are dedicated to making an impact. No matter your role, you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits. This full-time Customer Service Representative position supports WIC clients at the Houston County Health Department in Warner Robins, GA.

Requirements

High school diploma/GED
One (1) year of experience communicating information in a customer service setting

Nice To Haves

Knowledge of office equipment and computer accessories such as scanners, multiple computer monitors, webcams, and headsets.

Responsibilities

Serve as a primary point of contact for WIC clients, providing exceptional customer service through phone, email, mail, and in-person interactions.
Screen and interview applicants for WIC services to gather information pertinent to their application.
Schedule and coordinate appointments using the daily scheduler, including making, moving, and canceling appointments.
Call customers for follow-up appointments, appointment reminders, missed appointments, and to bring new participants in for services based on program eligibility requirements.
Educate participants on WIC program guidelines.
Manage and activate a range of cards from inventory.
Maintain accurate records.
Support outreach efforts and participate in other duties as assigned.
Ensure compliance with privacy and confidentiality requirements (HIPAA regulations).
Work collaboratively with staff to deliver quality services.
Provide platinum customer service by interacting with internal and external customers.
Respond to various modes of communication to effectively provide customer service.
Manage inbound/outbound calls for additional information by phone, fax, email, and postal service.
Perform additional professional duties as assigned.