Customer Service Representative

GVF Group of Companies•Brandon, MB

8d•Onsite

About The Position

The GVF Group of Companies empowers farmers to produce meat, milk, and eggs profitably and sustainably. Fortified Nutrition Limited, a division of the GVF Group, manufactures and sells high-quality vitamin and mineral premixes and supplements for swine, dairy, beef, and poultry producers. We are looking for a welcoming, organized, and customer-focused Customer Service Representative to join our Brandon team. This role is the face of our Brandon location, playing a critical part in creating a positive customer experience while supporting order coordination, inventory management, and day-to-day office operations. The position involves a combination of office, customer service, and warehouse responsibilities, requiring close collaboration with another team member to balance daily priorities, customer needs, and operational tasks.

Requirements

Previous experience in customer service, administration, office coordination, or a similar role
Strong communication and interpersonal skills with a customer-first mindset
Highly organized with strong attention to detail
Comfortable working independently and managing multiple responsibilities
Experience with Microsoft Office (Word, Excel, Outlook)
Forklift experience or willingness to obtain forklift training
Ability to lift up to 25 kg feed bags and assist in a warehouse environment
Positive attitude, professionalism, and willingness to learn

Nice To Haves

Farming or livestock industry knowledge is considered an asset
Experience working with Hutterite customers is considered an asset

Responsibilities

Deliver an Exceptional Customer Experience: Welcome customers, answer incoming calls, provide professional and friendly support, build strong relationships with customers, sales representatives, suppliers, and team members, support walk-in customers, and coordinate customer requests with the sales team.
Order Processing & Administrative Support: Process feed, animal health, and equipment orders accurately and efficiently, prepare order documentation, maintain accurate customer records and inventory documentation, assist with invoicing and order tracking systems, and support feed sample preparation and shipment coordination.
Inventory & Warehouse Support: Receive and verify incoming shipments, organize inventory and restock products following FIFO practices, coordinate shipments and transfers between locations, assist with inventory counts and reporting, operate forklifts and warehouse equipment safely, and support a clean, organized, and safe office and warehouse environment.
Office Coordination & Team Support: Open and close the office daily, help maintain a welcoming, professional office environment, coordinate with teams across multiple provinces, support customer courtesy vehicle management and office organization, and assist with miscellaneous administrative and operational tasks.
Event & Community Support: Assist with planning and coordinating customer appreciation events, trade shows, and industry activities, support event setup, tear-down, and organization, and work with internal marketing and sales teams on local event coordination.