Customer Service Representative

CONTRACT MANUFACTURER LLC • Kingston, OK

1d • Onsite

About The Position

This is a full-time, entry-level position for a Customer Service Representative at CMTB Kingston. The role involves managing warranty claims, communicating with customers, and collaborating with internal teams to ensure efficient resolution of issues. The position requires a high school diploma and offers a day shift schedule with no travel required. The work environment is office-based, fast-paced, and requires adaptability and professionalism.

Requirements

• High school diploma or equivalent required
• Previous customer service experience required
• Strong verbal and written communication skills
• Ability to handle multiple tasks while maintaining accuracy and attention to detail
• Proficient in basic computer systems and data entry
• Strong problem-solving skills with a customer-focused mindset
• Ability to work independently and as part of a team

Nice To Haves

• Additional education preferred
• Warranty or manufacturing experience preferred
• Experience with warranty claims, service departments, or manufacturing environments
• Familiarity with truck bodies, automotive, or industrial equipment is a plus
• Professional phone and email communication skills
• Organizational skills with the ability to prioritize workload

Responsibilities

• Receive, review, and process warranty claims from customers and dealers
• Communicate with customers via phone, email, and written correspondence regarding warranty coverage, claim status, and resolutions
• Verify warranty eligibility, documentation, and compliance with company policies
• Coordinate with production, quality, and service teams to resolve warranty issues efficiently
• Maintain accurate records of warranty claims, communications, and resolutions in company systems
• Assist in identifying recurring issues and trends to support continuous improvement efforts
• Provide exceptional customer service while handling potentially sensitive or escalated situations
• Follow all company policies, safety procedures, and quality standards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED