Customer Service I -Representative - PT - Days - MSS

Memorial Healthcare

4d • Onsite

About The Position

Serves as an initial point of contact and resource for internal and external inquiries regarding service issues on patient accounts. Receives and responds to customer inquiries to ensure timely and accurate resolution of patient account issues. Provides assistance/counseling regarding setting up payment plans and resolving billing/collection errors. Reviews patient account history and contacts appropriate internal/external resources as necessary to investigate and resolve patient account issues. Refers/escalates issues to appropriate personnel as necessary. Documents/notes patient accounts regarding identified issues and responses taken.

Requirements

• High School Diploma or Equivalent (Required)
• Required to type 35 wpm.
• None required.

Nice To Haves

• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

Responsibilities

• Receives and responds to customer inquiries to ensure timely and accurate resolution of patient account issues.
• Provides assistance/counseling regarding setting up payment plans and resolving billing/collection errors.
• Reviews patient account history and contacts appropriate internal/external resources as necessary to investigate and resolve patient account issues.
• Refers/escalates issues to appropriate personnel as necessary.
• Documents/notes patient accounts regarding identified issues and responses taken.

Benefits

• We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process.
• We are proud to offer Veteran’s Preference to former military, reservists and military spouses (including widows and widowers).
• If you need reasonable accommodation during the application process, please call 954-276-8340 (M-F, 8am-5pm) or email [email protected]

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED