Customer Service Representative

TEKsystems•Plymouth Charter Township, MI

1d•$21 - $21•Onsite

About The Position

Join a growing healthcare organization as a Customer Service Representative in a fast-paced, high-impact call center environment. This is an excellent opportunity for individuals who are passionate about helping others, thrive in a structured environment, and are looking for long-term career growth within healthcare and operations.

Requirements

At least 1 year of recent call center experience (high-volume preferred)
Strong customer service and communication skills
High attention to detail and accuracy in data entry
Ability to navigate multiple systems simultaneously
Stable work history (consistent job tenure)
Basic computer proficiency and typing skills (30+ WPM)
Completion of required assessments: Typing test (minimum 30 WPM), Call center skills evaluation (minimum 75%)

Nice To Haves

Healthcare or medical industry experience
Pharmacy technician certification
Bilingual language skills

Responsibilities

Handle a high volume of inbound calls (50–100 daily depending on complexity)
Assist customers with prior authorization inquiries and general healthcare-related questions
Handle sensitive and confidential information with professionalism
Accurately enter and update customer information across multiple systems
Conduct follow-up calls as needed
Deliver exceptional service with a strong focus on quality and accuracy metrics