Customer Service Representative
About The Position
Join Our Dynamic Team! Are you a positive and adaptable individual looking for a unique customer service opportunity? Do you excel in multitasking and enjoy working where company culture is important? Join our team at Culligan Water in Phoenix, AZ, where our employees don't just provide service; they build lasting customer relationships and deliver exceptional experiences. About Culligan: Culligan of Phoenix, AZ, is a thriving dealership under the esteemed Packard Culligan franchise group. With nearly 80 years of family-owned and operated excellence, Packard Culligan is an industry leader in commercial and residential water treatment and filtration systems, committed to delivering top-tier drinking water solutions to our valued customers.
Requirements
- Strong communication skills, both verbal and written.
- Quick problem-solving abilities for addressing unique customer needs.
- Meticulous attention to detail to ensure accuracy.
- Willingness to become a water treatment expert through training.
- Proficiency in Microsoft Office, data entry, and documentation.
- Multi-tasking ability with different computer programs.
- Collaborative team player with a friendly demeanor.
- Pre-employment background check, and drug screening offer of employment.
- High school diploma or equivalent is required.
Responsibilities
- Handle payments, invoices, and billing inquiries, and collections.
- Effectively communicate our products and services to customers and schedule in-home appointments when applicable.
- Address general water quality concerns and inquiries.
- Process daily and monthly administrative tasks as assigned.
- Efficiently schedule deliveries and service appointments.
Benefits
- $0 deductible medical insurance with affordable premiums
- Dental, vision, life insurance
- Career growth opportunities through training and development
- Competitive base pay, commission, and bi-annual employee incentives
- Additional incentives are available for collection goals met!
- 401k with employer match
- Consistent Monday-Friday schedule
- 7 paid Holidays and a competitive PTO package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
