Customer Service Representative

The Cavco Family of Companies•Phoenix, AZ

10d

About The Position

This role involves managing customer service interactions, primarily with homeowners and retailers, regarding cosmetic repairs and warranty services. The representative will be responsible for verifying customer information, communicating work order status, explaining warranty details, and coordinating repair services.

Requirements

Experience in customer service
Ability to handle phone calls effectively
Proficiency in verifying customer information
Understanding of work order processes
Familiarity with warranty procedures
Skill in assigning technicians
Ability to write work orders and parts lists
Coordination and prioritization skills
Attention to detail for reviewing work orders

Nice To Haves

Experience with Deacom system

Responsibilities

Call/Take phone calls from homeowners and retailers in their respective areas
Contact home owner and evaluates cosmetic repairs needed from list they supplied
Verify correct home owner information, phone numbers, email address, home location physical address
Contact every home owner to advise that their work order is in progress
Read thru the scripted one time cosmetic visit and remaining limited one year plumbing and electrical warranty
Contact retailers regarding and lot or display model re-work
Assign technician to home owner within their geographic location
Writes Work Orders for Service Technicians/Contractors
Writes up parts needed
Attaches Décor Page for home and any schematics needed to complete repairs at job site
Arranges best way to get parts to technician
Finalize work orders, and determinations for state – close out in system (Deacom)
Coordinate and prioritize work orders with Service Manager, and service team through meetings
Review completed work orders for any flaws, or inadequacies on technician’s part.