Customer Service Representative

PACIFIC AEROSPACE & ELECTRONICS•Wenatchee, WA

1d•$28 - $32•Onsite

About The Position

The Company: Pacific Aerospace & Electronics (PacAero) is seeking a Customer Service Rep to join our team! A successful candidate is committed to pushing the boundaries of technology, performance, and innovation. Join us and connect your career to the future! PacAero’s core businesses include an array of electronic connectors and housings for the world’s most extreme environments. PacAero is primarily located in Wenatchee, WA with a remote manufacturing site, Bonded Metals, located in Sequim, WA. Working together, we employ proprietary technologies, best practices engineering, and specialized manufacturing techniques to produce hermetic connectors and electronic packaging that perform in the world’s most extreme environments. PacAero’s products are hard at work in medical components, such as cardiac-function devices, on key aerospace & defense programs, in space and deep below the earth's surface. The Position: Job Summary Under the guidance of a manager or other senior staff members, coordinate internal sales and customer service activities for various customer accounts. As one of PacAero’s primary points of contact with the customer, the Customer Service Representative presents a professional, dynamic image of the company to the customer. Schedule: Mon - Fri, 7:00am to 3:30pm

Requirements

Demonstrates dependability, accountability, attention to detail and thoughtfulness in all assigned tasks.
Retains and applies learned information effectively.
Possesses strong observation and communication skills.
Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance.
Focuses on solving conflict, not blaming; Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things.
Works with minimal supervision and demonstrates some independent problem-solving ability.
Adapts to changes in the work environment; manages completing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
Maintains a safe, clean, and organized workspace.
Supports company goals, policies, and team efforts.
Associate’s or equivalent from a two-year college; or 2+ years related experience and/or training
MS, Excel, Power Point proficient
Must be classified as US Persons and are required to show proof upon hire.

Responsibilities

Work cooperatively with all employees and departments.
Adapt work schedule as required to meet company needs.
Attendance & Punctuality: Is consistently at work and on time.
Follow company handbook policy and company’s cell phone policy.
Follow all safety procedures, wear appropriate PPE, and report hazardous conditions to supervisory/Environmental Health and Safety staff.
Perform other duties as assigned.
Coordinate with IPT lead, Engineering, Manufacturing, and QA to establish input for design, producibility and lead time, testing and inspection.
Enter a complete and accurate quote information in ERP System.
Coordinate and process accurate quote packages to customers.
Coordinate and process accurate sales order packages based on customer purchase orders.
Review PO for accuracy vs. quote, resolve any discrepancies prior to order entry.
Generate a complete and accurate sales order checklist.
Coordinate with Integrated Product Teams (IPT) to follow up on quote status and consistently report status in ERP and CRM (Salesforce) Systems.
Assist with order entry and order tracking in ERP and Salesforce systems
Ensure all entries are accurate and aligned between ERP and CRM systems.
Monitor order status and report schedule information to the customer on a regular, proactive basis.
Represent the customer's interests within PacAero, ensuring the customer’s requests are understood and addressed in quote and sales order processes
Identify internal resources and apply problem-solving skills to resolve issues.
Provide sales forecast information as required.
Report new market trends observed or reported from the field.
Report on major customer or program developments.
Periodic and limited travel to customers' facilities may be required.
Promote teamwork and cooperative effort
Maintain a clean, safe, and unobstructed work area
Understand and apply appropriate quality improvement processes