Customer Service Representative

The Dufresne Group • Hanover, MB

3d • Onsite

About The Position

At Dufresne, our goal is to create destinations for life’s most meaningful shared moments. Our unrelenting passion for hands-on service, an exceptional shopping experience, and strong community relationships is what sets us apart! If you are guest-centric, goal-oriented and want to Make Life Better for our guests and our communities, then we want you on the Dufresne team. Dufresne Furniture and Appliances is currently seeking a Customer Service Representative for our Steinbach store located at 180 Main St, Steinbach. As a Customer Service Representative, you will support our guests in store and through the after sales experience.

Requirements

• High school diploma
• 1 year of experience in a customer service or hospitality environment
• Demonstrated working knowledge of MS Office products.
• Ability to work retail hours (days/evenings and weekends required)
• Excellent communication and interpersonal skills
• Ability to handle difficult situations diplomatically and professionally

Responsibilities

• Ensure excellent customer service by responding to our guests’ needs consistent with company standards, culture, and business practices.
• Ensure efficiency and accuracy in relation to: guest orders, guest inquiries (in person/on phone), cash and financial management.
• Always keeps the customers’ best interest in mind.

Benefits

• Market competitive wages
• Comprehensive benefits plan, assistance program and excellent employee discounts
• Employer Sponsored Retirement Savings Plan
• Career growth and continuous development
• Respectful working environment with strong company values
• World class training programs within sales, leadership and more
• To work at one of Canada’s Best Managed Companies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees