Customer Service Representative

DHL (Supply Chain) • Wilmer, TX

4d • Onsite

About The Position

DHL Supply Chain is hiring a Customer Service Representative for their Second Shift (3pm-11pm, Monday-Friday). This role is crucial in processing orders, preparing correspondence, and providing product, service, and transit information to customers. You will act as a liaison to facilitate issue resolution and maintain customer records. DHL Supply Chain has been certified as a Great Place to Work® in the US and Canada, offering a supportive environment with opportunities for growth.

Requirements

• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience
• Previous experience with Manhattan WMS
• Proficient at Microsoft Office

Nice To Haves

• 0-12 months of warehouse experience

Responsibilities

• Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information.
• Assist with order and product management.
• Process orders and prepare correspondence to fulfill customer needs.
• Provide product, service, and transit information to the customer.
• Act as a liaison to facilitate issue resolution.
• Perform other duties as assigned.
• BOL fillings, carrier scheduling, and customer communication.

Benefits

• Affordable medical, dental, and vision coverage available beginning on your 30th day
• PTO program for all associates, including paid holidays and vacation
• 401(k) with generous company match
• Tuition reimbursement program
• Excellent training and career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED