Customer Service Representative
Da Pro Rubber, Inc.•Broken Arrow, OK
•Onsite
About The Position
The Customer Service Rep (CSR) is an enthusiastic, skilled problem solver with a “service mindset”. The CSR is the main communication hub for the Sales Team to the Manufacturing Team and has the ability to bring departments together to provide top notch customer service. The successful candidate is committed to accuracy and strong attention to detail.
Requirements
- Proven ability to communicate professionally and clearly in various formats such as via email, over the phone and on paper.
- High level of attention to detail, time management, organization and the ability to stay calm under pressure.
Nice To Haves
- Sales experience preferred.
Responsibilities
- Accurately process customer transactions in a timely manner ensuring all part revisions, quantities, and custom configurations are captured correctly. Ensure emails and phone calls are professionally addressed per the department policy.
- Monitor scheduled shipment dates to ensure timely delivery, expediting as needed; Coordinate with production scheduling and shipping teams to provide customers with realistic lead times and proactive delay alerts.
- Identify potential issues and escalate appropriately, including production and delivery issues.
- Issue Resolution; Use logic and reasoning to identify solutions to stressful and challenging situations.
- Meet goals set by the CSR Supervisor and work effectively with other members of the team.
- Set up and maintain comprehensive customer files and records to ensure data integrity across all internal teams.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision insurance
- 401(k) retirement plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
