Customer Service Representative

Taylor Corporation•Byron, MN

3d•$20 - $23•Onsite

About The Position

Taylor Print Impressions is looking for a new Customer Service Representative to join the team in Byron, MN! You will play an important role in ensuring our customers are taken care of and the company is well represented! Taylor Corporation is a growing, dynamic company with big plans for the future ― and our people. Family owned and proud of it, we power our employees’ potential and strive to create opportunity and security for every member of the team. We’re passionate about our work, we believe there is always a better way, and we’re in this for the long haul. Ready to build a career? It’s time to look at Taylor.

Requirements

2 years of previous customer service or customer support experience
Strong written and verbal communication skills
Effective time management skills and the ability to manage multiple tasks and prioritize tasks
Ability to perform basic mathematical calculations
Proficient computer skills to include Microsoft PowerPoint, Excel, Word, and Outlook
Flexible work schedule (ability to work overtime when needed)
High school education
Candidates must be authorized to work in the United States without the need for employer sponsorship.

Nice To Haves

Excellent problem solving, follow-up, and organizational skills
In-depth knowledge of the print or manufacturing industries
Knowledge of commonly used concepts, practices, and procedures within the field of customer service such as price estimating, order processing, order editing

Responsibilities

Act as a liaison between Customer and Operations team, Sales Representative and Account Managers
Anticipate internal and external customers’ needs whenever possible and respond quickly and accurately
Document and maintain SOP’s as needed for accounts including processes between customer and operation center
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience and cost savings
Receive complaints from sales and/or customers and document details in operating system
Monitor inventory levels and report back to customer
Demonstrate flexibility in dealing with the personal and stylistic differences of internal and external customers
Partner with sales to build sustainable relationships of trust through open and interactive communication
Provide back-up coverage (via phone/email) in the Sales Representatives’ absence
Actively practice and participate in Lean Culture