Customer Service Representative - Jacksonville
About The Position
If you love making people happy and delivering phenomenal customer service, Turner Pest Control has an exciting opportunity for you! We are currently seeking a friendly, helpful, detail-focused Customer Service Representative to join our team. A business thrives based on how well it treats its customers, so this fast-paced, high-volume, inbound call center is an incredibly critical component of the continued success of Tuner Pest Control. That call center needs to be staffed with the most professional, attentive, and upbeat Customer Service Reps we can find. Hopefully, that's you! Turner Pest Control is proud to offer our employees a host of outstanding benefits!
Requirements
- Two or more years of administrative/office experience
- Experience using MS Windows/Office and cloud-based software
- The ability to thrive in a fast-paced environment
- The ability to effectively manage your time, prioritizing multiple tasks, maximizing performance while remaining customer-focused
- The ability to quickly learn multiple web-based software programs necessary to the essential job functions and cross-department communications
- The ability to learn and retain complex pest control industry knowledge through company provided online, field, and classroom training
- Strong data entry skills and a high level of accuracy
- High attention to detail and a desire for getting things right
- The ability to understand complex customer data and scheduling geographies
- A desire to work as part of a team and to provide back-up when necessary for team members
- Concern for helping people and an aptitude for making people feel important and valued
- The ability to read, write, speak, and comprehend English
- Legal eligibility to work in the U.S.
- A high school diploma or equivalent
Nice To Haves
- The ability to converse with customers in both English and Spanish
- Experience working in a high-volume call center
Responsibilities
- Answering inbound customer inquiries via telephone and email with the aim of making each customer feel like the most important one of the day.
- Provide friendly, knowledgeable, and prompt customer support regarding scheduling, service, billing, and other client-based account information.
- Assist in coordinating complex cross-department efforts between service, sales, management, and administrative teams.
- Schedule service, log customer complaints & changes, and follow-up on any customer needs as quickly and helpfully as possible.
Benefits
- Blue Cross Blue Shield medical PPO options
- Delta Dental and Vision
- Prescription drug program
- Flexible Spending Accounts (FSA) for medical and childcare expenses
- Health Savings Plans (HSA) available with qualified plans
- Competitive hourly compensation
- 401(k) Savings Plan
- Life insurance and short-term disability 100% company paid (with options to buy up)
- Long-term disability, Accident, Critical Illness, and Hospital Indemnity insurance options
- Stable, year-round employment with opportunities for growth
- Paid training
- Paid time off and eight paid holidays
- Opportunities for advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
