CUSTOMER SERVICE REPRESENTATIVE

CENDERA BANK•Fort Worth, TX

4d•$15 - $20•Onsite

About The Position

At Cendera Bank, our Customer Service Representatives do more than handle money; they establish and nurture relationships with our valued customers and staff. We recognize that people trust us to handle their financial transactions with the upmost care and attention to detail. As a Customer Service Rep, you will provide exemplary customer service, assist with training, and offer supervision and coaching of the branch teller staff to ensure the same.

Requirements

Exceptional time management, communication, and customer service skills.
At least 1 year of Teller experience, or similar cash handling equivalent
Ability to pass a background check.
Basic math and computer skills to include Microsoft Office
High level of accountability, efficiency, and accuracy.
Professional appearance and courteous manner.
High school diploma or equivalent.

Responsibilities

Opening & closing the bank branch, under dual control.
Ensure education and coordination of appropriate bank policies, procedures, laws and regulations.
Process customer transactions in a professional, efficient and accurate manner in accordance with federal guidelines and banking policy.
Receive and disburse cash accurately, maintain a cash drawer and balance it daily.
Maintain and ensure balancing of all branch assigned cash drawers, vaults, night depository, and ATM’s and reconciling discrepancies as assigned.
Interact with customers to enhance the overall customer experience efforts of the bank.
Exercises judgment with minimal supervision.
Open and maintain consumer and business deposit accounts in accordance with bank policies, procedures, and regulatory requirements, including but not limited to checking, savings, and other deposit products.
Ensure accurate completion, verification, and retention of all required account documentation, disclosures, and signatures.
Perform customer identification, due diligence, and verification procedures in compliance with applicable regulations, including CIP, BSA, and AML requirements.
Educate customers on deposit account features, terms, fees, and related banking services to ensure appropriate product selection and a positive customer experience.
Keeping a clean, organized work area and a professional appearance.
Following all bank financial and security regulations and procedures.
Support and promote the Bank vision, mission and core values, organizational structure and policies and procedures.
Must have excellent analysis, observation and decision-making skills.
Individual should be able to work under high pressure situations and a stressful atmosphere and should remain composed.
High degree of customer service skills and ability to create a positive impact on both customers & coworkers
Strong organizational skills; able to manage priorities and workflow
Ability to work independently and as a team member
Able to communicate with people at all levels and various backgrounds