Customer Service Representative
About The Position
RapidXchange is seeking a qualified candidate to work as a Customer Service Representative, in our Clinton, NC location. If you are the ambitious, hard-working type that enjoys meeting new people every day and the challenges of a rapidly growing company, then we would be excited to have you join our team! The ideal candidate would have at least 2 years of experience in a fast-paced customer service-related position, advanced computer skills, and good organizational skills. Successful candidates would provide exceptional customer service while fielding customer inquiries and requests via phone and emails. Other administrative responsibilities include accounts receivable, new account setup, invoicing, along with helping maintain multiple software programs and portals, specific to our Company and customers.
Requirements
- At least 2 years of experience in a fast-paced customer service-related position
- Advanced computer skills
- Good organizational skills
- Written and verbal communication skills for professional business interactions
- Proficient computer skills, especially with Microsoft Office applications. (Word, Excel, Outlook, PowerPoint)
- Ability to learn and apply general knowledge of the company, products and services
- Ability to read, comprehend and adhere to instructions, processes and procedures
- Keen attention to detail
- Good organizational and time management skills, including punctuality for on-time attendance
- Ability to work independently under general supervision and collaboratively as part of a team
- Ability to talk and type simultaneously when interacting with customers
Nice To Haves
- Two-year Associate's Degree
- Cargas Energy Systems software experience
- Propane Industry experience
- Higher standards for excellence, in a customer service environment
- Ability to resolve conflict in a professional and decisive manner
- Bilingual (Spanish)
Responsibilities
- Provide exceptional customer service
- Field customer inquiries and requests via phone and emails
- Accounts receivable
- New account setup
- Invoicing
- Maintain multiple software programs and portals
Benefits
- 401(k) matching up to 5%
- Health, Dental, and Vision insurance after 30 days
- Company Paid Life Insurance
- Employee Assistance Program
- 7 Paid Company Holidays including YOUR Birthday
- Short-Term, Long-Term, and Cancer Coverage Insurance
- The opportunity to advance in a rapidly growing company
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
