Customer Service Representative

Mt Diablo Resource Recovery • Concord, CA

8d • Hybrid

About The Position

As a Customer Service Representative 1 at MDRR, you will act as a liaison between our customers and the company, helping them with a variety of inquiries relating to Residential accounts, including billing, complaints, questions, and requests. With our home office located in Concord and additional offices in Pittsburg and Oakley (assigned office will be designated after hire), we're looking for a dynamic individual who is ready to join a growing team!

Requirements

• Ability to travel to various office locations as necessary (Concord, Pittsburg, Oakley, Rio Vista)
• High School diploma or GED
• Must have a valid driver's license
• Adequate typing speed
• Experience with MS Office Suite, including Excel
• Excellent communication skills, both written and verbal
• Strong time management, organization, and prioritization skills
• Ability to multitask and manage multiple priorities effectively
• Positive team player

Nice To Haves

• Bilingual in Spanish/English preferred

Responsibilities

• Be at your desk, ready to work, at the designated start time
• Respond to customer inquiries in person, over the phone, or through email communications
• Assist customers with routine account-related requests such as understanding their bills and services, taking payments, creating work orders, and updating account information
• Complete additional assignments/data entry/functions as requested in a timely manner
• Maintain customer account information
• Collaborate with your fellow co-workers and supervisors to continually improve our customer service
• Help walk-in customers with payments, ordering a debris box, and more
• Balance cash drawer
• Call customers with problems that drivers have reported
• Collaborate with fellow workers and supervisors to continuously improve customer service and build a better team
• Demonstrate a deep understanding of Company Policies and City, County, and State rules and regulations, and laws to provide exceptional customer service
• Maintain a positive, courteous, and professional demeanor with every customer and caller

Benefits

• Hybrid-Remote work schedule
• Paid Time Off
• Sick Time
• 9 Paid Holidays
• Top-tier Medical, Dental, and Vision Plans
• Flexible Spending Account (FSA)
• Employee-Only Group Term Life & AD&D Insurance Coverage
• Supplemental Term Life Insurance
• 401k Employer Matching
• Profit Sharing
• Employee Assistance Program (EAP)
• Transportation Fringe Benefit
• Pet Insurance
• Discretionary Bonus Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED