Customer Service Representative Firearms Retail

The Armory Operations•Orlando, FL

1h•Onsite

About The Position

The Customer Service Representative (CSR) is the frontline face of The Armories. In this role, you will deliver an industry-leading customer experience by executing the full sales process while maintaining a safe, compliant, and pristine retail environment. As a subject matter expert on firearms, ammunition, and accessories, you will provide accurate information and respectful guidance in a fast-paced, high-accountability environment.

Requirements

Foundational understanding of major manufacturers, models, calibers, and related product lines.
Strong operational knowledge of safe firearm handling practices.
Basic understanding of laws governing firearm acquisition, transfer, and sales.
Comfortable with basic computer navigation and learning new retail/compliance software.
Highly organized, detail-oriented self-starter who excels at multi-tasking in fast-paced retail settings.
Must obtain an Armories-provided firearm safety certification within 14 days of hire.

Responsibilities

Greet customers, provide product education, and execute point-of-sale (POS) transactions.
Guide customers toward the right firearms, accessories, ammunition, and suppressors for their needs.
Maintain strict federal, state, and local compliance, including ATF Form 4473, Form 4, and background checks.
Assist customers with SilencerShop kiosks and Cerberus NFA processing.
Identify potential "red flags" and escalate suspicious or non-compliant purchase attempts.
Perform opening/closing procedures, complete inventory cycle counts, and maintain showroom cleanliness.
Work with teammates to meet sales targets, participate in training, and foster a positive culture.