Customer Service Representative
Waste Connections•Colorado Springs, CO
•Onsite
About The Position
Waste Connections is looking for a high energy Customer Service Representative to join our team in Colorado Springs, Colorado. This role involves interacting with customers to provide information about products and services, handling complaints, and resolving customer disputes. The position operates in a fast-paced, cooperative, high call volume environment, requiring excellent customer service skills and the ability to solicit sales of new or additional services.
Requirements
- 1 year of Phone Customer Service experience preferred.
- Ability to read, write, comprehend and communicate in English.
- Typing and 10-key skills are required.
Nice To Haves
- Experience with MS Word, Excel, and Email preferred.
Responsibilities
- Works in conjunction with other departments to resolve customer disputes and demonstrates the ability to become proficient in the use of proprietary operational system.
- Interviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service.
- Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.
- Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints.
- Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services.
Benefits
- It’s a Great place to work!
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
