Customer Service Representative

AmeriVet•Smyrna, GA

17d•Onsite

About The Position

The Customer Service Representative (CSR) is a key member of the hospital team, responsible for creating a welcoming and supportive environment for clients and their pets. In a general practice setting, the CSR manages a high volume of routine appointments, preventive care visits, and client communications while maintaining accuracy, efficiency, and empathy.

Requirements

High school diploma or equivalent required
1+ year of veterinary customer service experience
Strong communication and interpersonal skills
Ability to multitask and stay organized in a fast-paced environment
Basic computer proficiency (experience with veterinary software a plus)
Comfort working around animals of all sizes and temperaments

Nice To Haves

experience with veterinary software a plus

Responsibilities

Deliver a warm, professional, and empathetic client experience at every interaction
Answer phones promptly and effectively, addressing questions, concerns, and requests
Schedule appointments, procedures, and follow-ups with attention to clinic flow and patient needs
Greet clients and patients, ensuring accurate check-in and check-out processes
Educate clients on preventive care, wellness plans, and hospital services
Process invoices, payments, and financial transactions accurately
Maintain complete and accurate client and patient records in practice management systems
Coordinate communication between veterinarians, technicians, and clients
Support the care team by managing workflow and client expectations during busy periods
Handle sensitive or emotional situations with compassion and professionalism
Uphold AmeriVet’s standards of service, teamwork, and integrity