Customer Service Representative

Fresh Roasted Coffee•Sunbury, PA

23h•Onsite

About The Position

Fresh Roasted Coffee LLC is looking for a friendly, dependable, and customer-focused Customer Service Representative to join our team in Sunbury, PA. This position serves as the first point of contact for customers calling with questions or concerns about their coffee and tea orders across Fresh Roasted Coffee and our family of brands. You will be responsible for listening to customers, helping resolve issues, providing accurate information, and making sure every customer receives a positive experience with our brands.

Requirements

High school diploma or equivalent.
Excellent verbal and written communication skills.
Strong listening and problem-solving abilities.
Comfortable speaking with customers by phone throughout the day.
Ability to remain calm, professional, and helpful when dealing with frustrated customers.
Strong attention to detail and accuracy.
Comfortable using computers and learning new software systems.
Ability to multitask and prioritize in a fast-paced environment.
Reliable attendance and a strong team-oriented attitude.

Nice To Haves

Previous customer service experience preferred.

Responsibilities

Answer incoming customer calls and serve as the first point of contact for questions, concerns, and order issues.
Provide friendly, professional, and helpful service representing Fresh Roasted Coffee and our family of brands.
Research customer orders and provide updates on order status, shipping, products, and availability.
Resolve issues involving missing, damaged, incorrect, or delayed orders.
Assist customers with product, pricing, billing, and shipping questions.
Process orders, replacements, credits, and other adjustments as authorized.
Work with internal departments to resolve customer concerns.
Follow up on unresolved issues to ensure customers receive an answer.
Accurately document customer interactions and resolutions.
Identify recurring customer concerns and communicate them to the Customer Service Manager.
Develop a strong knowledge of our coffee and tea products, brands, and ordering processes.