Customer Service Representative

Taylor Communications•Bloomington, IL

8d•Onsite

About The Position

Taylor Print & Visual Impressions, a subsidiary of Taylor Corporation, is looking for a customer-focused, detail-oriented Customer Service Representative to join our team in Bloomington, IL! In this role, you'll serve as a key partner to customers, sales representatives, account managers, and production teams, helping ensure projects are completed accurately, on time, and with exceptional service. If you enjoy building relationships, solving problems, managing multiple priorities, and working in a collaborative environment, we'd love to hear from you.

Requirements

High school diploma or GED required
3+ years of experience in customer service, account coordination, sales support, administrative support, or a related field.
Strong organizational, problem-solving, and multitasking abilities.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint.
Candidates must be authorized to work in the United States without the need for employer sponsorship.

Nice To Haves

Associate degree preferred.
Experience with order processing, quoting, or account management is a plus.
Printing industry experience is helpful but not required.

Responsibilities

Serve as a primary point of contact for customers, sales representatives, and account managers.
Respond promptly and professionally to customer inquiries and requests.
Collaborate with sales, production facilities, and vendors to provide accurate pricing and project information.
Coordinate customer orders from quote through production and delivery.
Monitor project status and proactively communicate updates.
Resolve customer concerns and service issues while maintaining a positive customer experience.
Maintain account documentation and standard operating procedures.
Monitor inventory levels and issue purchase orders when necessary.
Calculate pricing, shipping charges, and other order-related costs.
Provide phone support and account coverage when sales representatives are unavailable.
Build strong working relationships with customers and internal teams to support long-term customer satisfaction and retention.