Customer Service Representative

ASSA ABLOY • Delta, BC

11d • Onsite

About The Position

The Customer Service Representative is responsible for accurate and timely processing of all customer orders from purchase order receipt through shipment. This role ensures that all orders are validated, entered into the ERP system (Oracle), monitored for fulfillment, and communicated clearly to customers. The Specialist supports day-to-day customer inquiries, shipment coordination, backlog follow-ups, and ensures a high standard of service to internal and external stakeholders. The position requires strong attention to detail, excellent communication skills, and the ability to work efficiently in a fast-paced operations environment. HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely. We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Identification Technologies (IDT) is creating trusted identities for IoT applications through Smart Components and Enabling Services. HID’s Identification Technologies powers the trusted identities of the world’s people, places and things through smart components and cloud services. We make it possible for people and organizations to transact safely, work productively, and travel freely. Our contactless identification and sensing (RFID, NFC, and BLE) components and solution enabling technologies address the dynamic requirements across multiple industries to wirelessly connect, identify, collect and manage data quickly and accurately across virtually any IoT application.

Requirements

• High school diploma or equivalent.
• 3–5 years of customer service, order entry, or related experience.
• Excellent verbal and written communication skills.
• Strong attention to detail, accuracy, and follow-through.
• Ability to manage multiple customer interactions and competing priorities.
• Experience with ERP systems (e.g., Oracle, GP, or similar).
• Proficiency in Microsoft Outlook, Excel, and general office software.
• Ability to work efficiently in a fast-paced operations environment.
• Strong collaborator with the ability to build and effectively manage interpersonal relationships at all levels.

Nice To Haves

• Preferred experience in manufacturing, electronics, or hardware distribution.
• Knowledge of export documentation and trade compliance.
• Familiarity with inventory control or order fulfillment processes.
• Previous experience supporting logistics or shipping operations.

Responsibilities

• Accurately entering customer purchase orders into the ERP system.
• Validating orders against quotes (pricing, part numbers, quantities, addresses).
• Issuing timely order acknowledgments and confirmations.
• Coordinating with Production, Planning, and Shipping to ensure orders move through all stages to meet customer delivery timelines.
• Maintaining accurate order status tracking, including backorder management.
• Providing professional customer support by phone and email (lead times, backorders, shipping updates, tracking numbers).
• Supporting resolution of order discrepancies, revisions, and special requests.
• Preparing and releasing shipping documents as required.
• Ensuring compliance with trade, export, and shipping requirements as applicable.
• Maintaining high data accuracy and audit readiness within the ERP system.
• Acting as the primary point of contact for order lifecycle communication.
• Collaborating with Planning on material shortages, expedited orders, and customer priority cases.
• Monitoring open orders daily and escalating risks to management when required.
• Working with Shipping to coordinate outbound deliveries and logistics.
• Supporting invoice accuracy by validating order data.

Benefits

• Competitive salary and rewards package
• Competitive benefits and annual leave offering, allowing for work-life balance
• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED