Customer Service Representative

Peterson Farms Inc • Hart Township, MI

6d • Onsite

About The Position

Primary responsibility is acting as a liaison between customers and our company; while performing duties assisting with order entry, invoicing, account questions, production data entry, invoicing, billing, schedule delivery appointments and other queries.

Requirements

• Ability to write reports and business correspondence.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers and general public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages and volume. Ability to apply concepts of basic algebra.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Knowledge of Microsoft Office.

Nice To Haves

• Two (2) or more years customer service and/or general office experience preferred

Responsibilities

• Perform general office duties such as filing, answering telephones, and handling routine correspondence.
• Assist with placement of orders, revisions or cancellations and effectively communicate with Production Staff.
• General support to Accounts Receivable Specialist(s) such as process invoices and assists with invoice collections.
• Communicate with Sales Manager(s) and Customers pertaining to account questions.
• Accurately enter data from production into inventory software.
• Schedule delivery appointments by working closely with the Transportation Manager and with the Customers Traffic Department(s).
• Work with Customer Service Manager to ensure proper customer service is being delivered.
• Additional duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: Associate degree