Customer Service Representative

Illinois State • Normal, IL

18h • Onsite

About The Position

This position performs various types of customer service duties and supports the daily operations of the Office of Parking and Transportation. The individual assigned to this position would be responsible for assisting in monitoring new student employees.

Requirements

• High school diploma or equivalent.
• Three (3) years (36 months) of college coursework in business administration, communications, public relations or a closely related field, or responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience. (30 semester hours equals one year, Associate’s Degree equals 18 months, 90 semester hours equals two years, Bachelor’s degree equals three years).

Nice To Haves

• Knowledge of office policies and procedures.
• Experience working on computers and with basic computer software.
• General knowledge of two-way radio, calculator, copy machine.
• Experience with cash handling and monetary transactions.

Responsibilities

• Performs various types of customer service duties.
• Supports the daily operations of the Office of Parking and Transportation.
• Assists in monitoring new student employees.

Benefits

• Insurance benefits , including health, dental, vision, and life
• Retirement and supplemental retirement planning options
• Tuition waiver benefits available to staff as well as their eligible dependents
• Paid holiday / administrative closures during Thanksgiving and Winter Breaks
• Paid benefit time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED