Customer Service Represenative
About The Position
Renishaw is an innovative engineering company with a proud history of delivering measurement, calibration and precision manufacturing solutions to some of the most complex engineering processes in the world. Since our inception over half a century ago we have grown a global presence with over 70 offices in 39 countries across Europe, Asia Pacific and the Americas and employ a workforce of over 5000 people. The Customer Service Representative interacts with customers to provide and process information in response to inquiries, concerns and requests about products and services. This is primarily an onsite position located at our West Dundee, IL office. Process orders and quotes for material or service received via fax, mail, email telephone, web chat, or personal requests for customers or Renishaw Sales Managers paying special attention to accuracy and detail Directs and expedites orders for customer requirements Confer with customers to provide information about products and services. This may include technical details, pricing, shipping information, anticipated delays and any additional information needed by customer Follow up on orders to ensure delivery to specified dates Coordinates product returns and customer complaints Interfaces with all internal and external customers Escalates issues to higher authorities
Requirements
- Excellent attention to accuracy and detail
- Excellent verbal, written communication and interpersonal skills
- Ability to multitask, prioritize and manage time effectively
- Ability to build rapport with prospective customers/ customers
- Interest in manufacturing technology and application
- Accepts responsibility for quality of work
- Flexibility and adaptability
- Ability and willingness to learn and progress
- Minimum High school diploma
- 3 – 5 years of customer service experience
- Proficient with Microsoft office applications especially Outlook, Word and Excel
Nice To Haves
- Export logistics knowledge
- Interest in manufacturing technology
- Experience with customer relationship management (CRM) systems
- Experience with enterprise Resource Planning software applications especially operations (ERP)
- Prior experience working with technical products in a sale or purchasing environment
Responsibilities
- Process orders and quotes for material or service received via fax, mail, email telephone, web chat, or personal requests for customers or Renishaw Sales Managers paying special attention to accuracy and detail
- Directs and expedites orders for customer requirements
- Confer with customers to provide information about products and services. This may include technical details, pricing, shipping information, anticipated delays and any additional information needed by customer
- Follow up on orders to ensure delivery to specified dates
- Coordinates product returns and customer complaints
- Interfaces with all internal and external customers
- Escalates issues to higher authorities
- Identifies upsell and cross sell opportunities and takes appropriate action when required
- Any other duties as required
Benefits
- health, dental and vision benefits
- a 401K plan with company match
- flexible spending accounts
- life insurance
- short- and long-term disability
- vacation and personal time
- paid company holidays
- an employee assistance program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
