Customer Service Representative (Birmingham, AL)
About The Position
This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. As a Customer Service Representative, you will serve as contact for customer inquiries and order placement via email, phone or fax. Additionally, you will process orders in accordance with established procedures. The Customer Service Representative will provide reports in support of Synovis MCA Sales Team while demonstrating core values in daily interactions with customers, vendors and coworkers. This is a full-time onsite position where the candidate would be required to report to the Birmingham, AL office. The hours of operation include Monday - Friday, 8am - 5pm.
Requirements
- High school diploma required.
- Must be able to operate a personal computer and appropriate software packages.
- Strong communications skills
- Proficient interpersonal and organizational skills.
- Able to work independently and be proactive.
Nice To Haves
- Prefered 3 - 4 years experience in customer service.
Responsibilities
- Process and key customer orders using QAD ERP system.
- Resolve pricing and vendor corrections promptly to facilitate same day shipments.
- Assist with customer and field sales representative questions and issues such as product availability, delivery status and pricing via phone or email.
- Maintain records of product sales and prepare daily sales reports for management review as requested.
- Serve as main Customer Service contact for special pricing agreements.
- Assist Customer Service Supervisor in tracking and shipping backorders as products become available.
- Update open order reports as needed.
- Responsible for processing of customer returns.
- Assist other departments such as Credit and Collections and Purchasing to meet customer product needs and order fulfillment.
Benefits
- medical and dental coverage that start on day one
- insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
- Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
- 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
- Flexible Spending Accounts
- educational assistance programs
- paid holidays
- paid time off ranging from 20 to 35 days based on length of service
- family and medical leaves of absence
- paid parental leave
- commuting benefits
- Employee Discount Program
- Employee Assistance Program (EAP)
- childcare benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
