Customer Service Representative - 90408620 - Altoona

Amtrak•Altoona, PA

1d•$29 - $39•Onsite

About The Position

This Position is responsible for providing our passengers with superior customer service from behind the ticket counter or on the station floor or platform.

Requirements

Able to lift items that weigh up to 50lbs
Able to push or pull a baggage cart and operate baggage equipment (i.e. tow tractor,)
Must have a HS Diploma or GED.
Valid Driver’s License required
Must have excellent written and oral communication skills.
The ability to maintain a positive, good-natured attitude is essential.
Comfortable with interacting with customers, speaking on a public address system, and using Amtrak computer systems

Nice To Haves

Must be skilled in the processing of all types of Amtrak tickets, and a thorough understanding of tariffs to properly price tickets
Qualified with the operation of Arrow, RailRes/Stars and QuikTrak. Position will be governed by all Corporate, Company, and station policies
Familiar with the operation of the Passenger Information
Proficient with baggage & express operation and be able to quote rates & information

Responsibilities

Greeting, servicing and general comfort of each passenger
Provide assistance to customers with special needs, assist passengers with luggage, and boarding trains
Make ticket reports promptly, properly safeguard company funds properly, and prepare related reports
Responsible for the proper care and preventative maintenance of the ticket printers and Quik-Trak machines. Keep all information racks filled as needed. Perform miscellaneous clerical duties related to the station
Dissemination of both verbal and printed information to passengers including schedules, fares, routing, city highlights, boarding information, tours and other intermodal transportation.
Ensure all passenger train boarding(s) are timely. Will verify passengers are properly ticketed or have the proper travel documents and ensure compliance with baggage requirements prior to admission to station platforms
Perform janitorial duties
Handle checked baggage, package express and company materials in the station and on/off train