Customer Service Representative

MASTER ELITE SPICE INC • Jessup, MD

19d • $46,000 - $46,000 • Onsite

About The Position

Elite Spice, a leading spice importer and manufacturer, is seeking a skilled problem solver to join our team as a Customer Service Representative. This role requires an enthusiastic individual who can professionally address a variety of customer needs while maintaining a high level of respect for both customers and colleagues. As a growing organization, we are looking for someone who is eager to learn, gain industry knowledge, and develop both professionally and personally in alignment with company goals.

Requirements

• High school diploma or GED required
• Ability to maintain punctuality and work assigned schedules
• Positive attitude with a willingness to learn and continuously improve
• Minimum of 2 years of customer service experience preferred
• Strong verbal and written communication skills
• Proficiency in basic math and Microsoft Office, particularly Excel and data entry

Responsibilities

• Respond to customer calls and emails regarding order placement, inquiries, and invoicing
• Build and maintain positive relationships with both new and existing customers
• Coordinate with internal teams to track orders from entry through shipment
• Follow up promptly on customer inquiries related to orders, pricing, contracts, shipping, and tracking
• Maintain and update customer information in internal systems and Excel
• Collaborate daily with the sales team regarding customer accounts
• Support other Customer Service team members as needed
• Adapt quickly to changing priorities and responsibilities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees