VMI Customer Service Representative
About The Position
As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results. Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.
Requirements
- Minimum of 1 year warehouse experience, and 2 years’ customer service experience
- Completion of high school diploma, or equivalent experience
- Ability to self-manage, self-motivate, and work independently
- Demonstrated winning attitude
- Superior organizational and time management skills
- Proven ability to build relationships with customers and business partners, and communicate effectively
- Intermediate computer literacy including Microsoft applications (Excel, Word, etc.)
- Ability to learn and retain new software programs relating to industrial vending
- Possession of a valid G driver’s license and a clean driver’s abstract
Responsibilities
- Travel to customer facilities in London and surrounding area on a daily or weekly basis
- Perform inventory cycle counts and inventory replenishment for on-site inventory and vending machine inventory at customer stocking locations
- Interact with the customer’s personnel to provide the highest level of customer service
- Fill customer orders and package orders for delivery
- Complete deliveries as required
- Organize and maintain accurate inventory at all stocking locations
- Work with WFS Sales staff to create VMI programs for customers
- Advise Inside Customer Service Representative of customer orders and requests
- Follow all safety protocol in compliance with WFS' Health and Safety policies, the Occupational Health & Safety Act and the customer’s safety program
- Support the WFS Quality System
- All other duties as assigned
Benefits
- Medical, dental, vision and prescription drug coverage
- Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
- Life insurance coverage, including spousal and dependent life insurance.
- Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
- Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
- Educational & Professional Membership Fee Assistance program
- Employee discounts, team member perks and more!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
