Customer Service Representative- TIR

thyssenkrupp Materials NA•Portland, OR

3d•$23 - $24•Onsite

About The Position

Provides customer service and sales support to the supplier base and internal company end-users. Join our team in Portland, OR, as a Customer Service Representative, where you’ll play a key role in supporting customers and ensuring seamless order management. This is a 1st shift opportunity offering competitive pay, growth potential, and the chance to work in a small office with a supportive team culture.

Requirements

High school diploma or equivalent.
At least 2 years of customer service experience.
Proficiency in computer skills beyond the basic level.
Strong attention to detail with excellent organizational skills.
Outstanding communication skills with the ability to successfully resolve problems and “go the extra mile” for customers.
Self-starter with dependability, accountability, and a drive for achieving goals.
Flexibility in scheduling and willingness to work overtime as needed.

Nice To Haves

College degree.
Experience in the metals industry, particularly in customer service, sales, or purchasing.

Responsibilities

Provide exceptional customer service regarding material and order status via phone and/or email.
Coordinate issue resolution between customers and internal departments (contract administration, purchasing, finance, plant, etc.).
Meet internal sales goals related to orders and customer service while monitoring progress toward those goals.
Create, update, and maintain reports regarding issues, orders, and sales results.
Perform order entry and prepare quotes as needed or assigned.
Consistently demonstrate TKMNA Employee Attributes/Competencies.