Call Center Rep ON SITE - $24 an hour - LAKEWOOD, CO
About The Position
As a Customer Service Representative – Patient Support Dept., you’ll be at the heart of our call center operations as you deliver first-class customer service in every interaction. You will handle all tasks required to maintain patient satisfaction and ensure accurate and timely shipping of reorders. You will provide cross-functional support of all business units to maintain up-to-date documentation and insurance for accurate processing and billing of patient services. You’ll be the one on the front line to help solve our patient’s challenges and deliver on our promise of superior customer service. This is an ON SITE position and requires willingness to go into the Lakewood Office. Will receive a $2.00 on-site premium.
Requirements
- Minimum High School diploma or GED equivalent.
- Proficient computer literacy to include strong keyboarding and ability to key data accurately while maintaining strong listening skills.
- Strong attention to detail, multi-tasking, communication, and organizational skills are essential.
- Exceptional phone and email etiquette.
- Must live in Lakewood area as this is an in office role.
Nice To Haves
- Customer Service Experience Preferred.
- Position may require evening and weekend availability.
Responsibilities
- Obtains and process authorizations for reorders.
- Resolve patient issues and ensures accurate reorder processing via phone, document processing and medical record validation.
- Ensures patients have all required medical documentation to permit billing of services as assigned.
- Maximizes patient base through retention efforts and cross-selling via phone.
- Audits configuration of supplies based on supporting documentation, formulary requirements and manufacturer capabilities.
- Maintains a strong understanding of medical documentation, Insurance requirements and company procedures.
- Maintains a high degree of confidentiality always due to access to sensitive information.
- Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department.
Benefits
- Paid holidays
- time off on holidays
- Attractive Incentives
- Monday through Friday Schedule
- Intimate Office Environment
- Professional Growth
- Supportive Team
- Great Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off (vacation and holidays)
- Ongoing training and professional development
- Wellness programs and mental health support
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
