Night Customer Service Representative

Mr. Greens Produce•Myricks Trailer Park, FL

2d•Onsite

About The Position

Mr. Greens Produce is hiring a highly motivated Customer Service Representative! Join our Green Team as we bring the Golden Standard to our exclusive clientele. Enjoy paid Time off, Benefits and bonuses as we thrive together to bring high-quality products to grocery stores, restaurants, hotels, country clubs, and more. Mr. Greens has proudly grown into one of the largest privately-owned produce distributors in Texas, Georgia and Florida. With deliveries 365-days a year, 7-days a week and multiple runs per day, Mr. Greens has set the gold standard for service. Mr. Greens serves a large variety of clients, including restaurants, hotels, country clubs, caterers, grocery stores and retail outlets.

Requirements

1-2 years working in a customer focused environment
High school education or equivalent
Must have call center experience with high volume calling
Demonstrate excellent communication skills (written, verbal, and listening)
Ability to multi-task and perform well in a face paced environment (i.e. talk on the phone while navigating on the computer and taking notes)
Operate with ownership, be a self-starter, and have a strong attention to detail
Proficiency with Microsoft Outlook
Critical thinking skills
Ability to adapt to change in accordance with the business needs of the company
Flexibility to shift schedule and work overtime as needed by the business unit
Must bring proven ability to maintain confidentiality and secure sensitive information
Effective time management and organizational skills
Ability to work independently and manage multiple tasks

Nice To Haves

Bilingual Preferred in English and Spanish

Responsibilities

Responsible for working directly with customers, sales and production to ensure job is completed correctly.
Answer inbound calls from customers placing orders, inquiring about inventory, their orders placed, delivery times, etc.
Ensuring excellent relationships between production, vendors, sales and customers requiring strong organizational work habits, good judgment, excellent communication skills, and follow-through on time-sensitive activities.
Provides timely resolution of customer complaints, concerns, and inquiries
Builds effective relationships and trust with customers and potential customers by listening to their needs
Responds professionally to all customer requests
Personally, act as the representative on behalf of the company in all activities. Including reviewing proofs with a customer and notifying the customer of alteration charges.
Serves both Sales Reps and Customers as primary contact and source of information.
Services the customer by solving problems, gathering and transmitting information as needed and demanding the highest quality product.
Responsible for resolving escalated customer issues, working with clients and vendors to resolve concerns.
Respond to any claims submitted by customers.
Analyzing any errors committed and provide feedback for improving procedures.