Customer Service Representative

Heathos LLC• PA, PA

5h•Onsite

About The Position

Heathos is transforming the healthcare insurance landscape through a connected, data-driven ecosystem that simplifies complexity and drives long-term success. Built on trust, innovation, and integrity, we provide technology, services, and insights that support agencies, carriers, and members at every stage. Our family of brands—FirstEnroll, AdminOne, and SonicMarketing—works together to streamline operations and deliver a seamless insurance experience.

Requirements

High school diploma or similar.
Prior phone customer service experience
Experience working with CRM technologies to track interactions.
Articulate and able to perform demonstrations that engage and inspire.
Deadline-driven, and willing to work additional hours.
Sound technical knowledge.
The ability to multitask effectively.
Superb verbal and written communication skills, as well as great telephone etiquette.
Ability to memorize details like product specifications.
The ability to work independently and as part of a team.
A strong growth mindset.
English proficiency is a requirement for all roles unless stated otherwise in the job posting.

Responsibilities

Answer Incoming phone inquiries from Members, Providers and Agents.
Pull and review information in our customer relations management (CRM) system.
Escalate calls to different partners based on our standard procedures.
Organize daily activities based on the goals of the organization.
Work to exceed published production, quality and identified goals.
Respond to customer submitted support requests, as needed.
Assist Supervisor with communicated tasks in supporting customers.
Answer all product-related questions in a polite manner and address queries promptly.
Work collaboratively across multiple functional departments in the organization.
Identify ways to improve the support provided to our customers.