Seasonal Full-Time Customer Service Representative – Overnight Call Center

Winter Services Inc•Milwaukee, WI

1d•$18 - $18•Onsite

About The Position

Winter Services, LLC is seeking dependable and flexible Seasonal Full-Time Customer Service Representative –Overnight Call Center to work from our Milwaukee Corporate office during the winter season, approximately November through April. This is a full-time seasonal position, meaning employees are expected to work full-time hours during the active winter season. However, because our business is weather-dependent, weekly schedules and hours may vary based on snowfall, weather conditions, and operational needs. This position requires open and flexible availability. Employees must be available to work different shifts throughout the week, including early mornings, daytime shifts, evening shifts, weekends, and holidays. Schedules may change based on weather forecasts and business needs. Employees should be prepared to adjust their availability and work schedule when winter weather events occur. Winter Services operates in a fast-paced, weather-dependent environment. During snowstorms and other significant weather events, employees may be required to work mandatory overtime before, during, and after the event. Additional hours may include extended shifts, changes to scheduled start or end times, and working outside of a typical schedule. Employees must be dependable and able to report to work as scheduled during weather events.

Requirements

Previous customer service experience preferred
Strong verbal and written communication skills
Proficiency with computers and various computer applications
Ability to manage multiple systems and tasks efficiently
Positive attitude and strong problem-solving skills
Must be reliable and dependable
Must have open and flexible availability
Must be available to work different shifts throughout the week
Must be available to work weekends and holidays as operationally required
Must be able and willing to work mandatory overtime during weather events
Must be comfortable working in a fast-paced, high-volume environment

Responsibilities

Answer incoming phone calls, assisting customers with inquiries, and updating work orders in our computer system while speaking with customers.
Respond to customer emails professionally.
Assist with additional office duties as needed.
Assist customers with inquiries and resolve customer concerns.
Answer incoming phone calls in a professional and timely manner.
Update and maintain accurate work order information while on customer calls.
Maintain detailed and accurate notes.
Respond to customer emails professionally.
Manage multiple computer systems quickly and efficiently.
Provide excellent customer service in a fast-paced environment.
Assist with office duties as needed.