Customer Service Representative
About The Position
Responsible for providing customer service to taxpayers in our SRO TIA office with filing assistance, taxpayer education, refund issues/disputes, billing issues/disputes, and State of Arizona tax policies and procedures; complete research and necessary adjustments to resolve taxpayer account issues in all four tax types. Customers are assisted through Live Chat, Walk-in office, Correspondence, calls and various email boxes. The ideal candidate must have a strong customer service background. Tentative start date will be dependent upon interviews conducted, onboarding completed, and the state agency issuing a PO. Local Only Candidates - Resumes must specify the current location of the candidate, all those who do not state current location will not be considered. - AS A REMINDER - Candidates must be local at time of submission, and available for in person interviews within 1 week of the posting close date. Candidates must also be able to start within 2 weeks of an offer being made. This position is hybrid. The successful candidate will work 40 hours a week, M-F, 8-5pm. Hybrid Schedule - 3 days in office, 2 days remote depending on the job/project needs.
Requirements
- Strong customer service background
- Basic office and computer skills
- Past customer service experience or working with taxes
- Must be local at time of submission
- Available for in person interviews within 1 week of the posting close date
- Able to start within 2 weeks of an offer being made
- Resumes must specify the current location of the candidate
Responsibilities
- Providing customer service to taxpayers in our SRO TIA office with filing assistance, taxpayer education, refund issues/disputes, billing issues/disputes, and State of Arizona tax policies and procedures
- Complete research and necessary adjustments to resolve taxpayer account issues in all four tax types
- Assist customers through Live Chat, Walk-in office, Correspondence, calls and various email boxes
Benefits
- Compensation: $18.00 per hour
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
