Customer Service Representative

Native Pest Management • Tallahassee, FL

1d • Onsite

About The Position

Native Pest Management is a local, family-owned business providing pet-friendly and environmentally responsible pest control services across Florida. They have been recognized on the Inc. 5000 List of the Fastest Growing Companies, received the Better Business Bureau Torch Award for Ethics, and are listed in the PCT Top 100 as one of the largest and fastest-growing pest control companies in North America. They are also ranked #1 Pest Control Company in Florida by Top Rated Local™ and are a winner of the 2023 FLCAJ Readers’ Choice Platinum Award. The company is seeking a polite, professional Customer Service Representative to collaborate with team members in delivering outstanding customer service. This role involves managing a high volume of inbound and outbound calls, aiming to provide a positive experience for each caller. The representative will listen to clients to understand their needs, address questions or complaints, and offer accurate and efficient solutions. This position is based in-person at their Tallahassee office.

Requirements

• Previous customer service experience required
• Working knowledge of office equipment and software
• Entry-level knowledge/skill proficiency with Google Suite including, Gmail, Google Sheets, Google Docs, etc
• Ability to work a full time Monday-Friday schedule with occasional Saturdays
• Must be able to type at a minimum of 40+ words per minute (WPM)
• High School Diploma or equivalent
• Exceptional written, verbal, and interpersonal communication skills

Nice To Haves

• Call center experience strongly preferred
• Experience with customer relationship management (CRM) software strongly preferred
• Bilingual in English/Spanish is preferred but not required

Responsibilities

• Handle many inbound and outbound calls to current and potential customers
• Identify the needs of customers, resolve issues, and provide solutions
• Identify and escalate issues to supervisors as needed
• Schedule and plan services and appointments
• Respond in a timely manner to customer calls, texts, voicemails and emails
• Answer calls from potential new clients and schedule our sales team to meet with them for free inspections
• Assist management, technicians and salespeople with day-to-day requests
• Collect service payments from customers and call/text/email past due accounts
• Communicate regularly with field technicians to coordinate service schedules and times

Benefits

• Comprehensive benefits package including Health, Dental, Vision and Life Insurance. We cover 80% of the individual-only premiums (60% for dependents) for health, dental, and vision and offer life insurance at no cost to you!
• Employee Assistance Program (EAP): As part of our commitment to your well-being, we offer you and your immediate family access to an EAP with resources for managing stress, mental health, financial guidance, and other life events. This program has 24/7 access with app support.
• Paid Vacation and Holidays
• 401k with up to 4% company matching
• Paid Training
• Employee Discounts
• Employee Referral Bonus ($2,000)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees